Refund Policy

Premium subscriptions are billed in advance, either monthly or yearly, depending on the option you choose when you subscribe.

Subscriptions renew automatically at the end of each period until you cancel. You can manage or cancel your subscription at any time from your Discord settings. Cancelling stops the next renewal; it does not refund the current period.

Because premium is a digital service that is delivered immediately, purchases are non-refundable as a general rule. Once you pay for a subscription period, you can use it for the full period whether or not you actively use the features.

We do not offer automatic refunds for unused time, for periods when a server is inactive, or because you changed your mind about a purchase.

If you cancel a subscription, premium benefits continue until the end of the period you already paid for, and then they stop. We do not refund the remainder of a partially used period.

If you remove Mist from a server or delete your account, any paid subscription period continues until it expires. Deleting your account does not automatically refund a subscription, so cancel it first if you no longer want it.

We do offer refunds for genuine billing errors. If you are charged more than once for the same period, charged an amount different from the price you agreed to, or charged for a subscription you did not purchase, contact us and we will correct it.

Please report billing errors within a reasonable time of the charge so we can investigate while the records are fresh. We will refund the incorrect amount in full.

If you live in the European Union, consumer law generally gives you a 14-day right of withdrawal from a digital purchase. However, that right does not apply once you start using the digital service, and subscribing to and using premium counts as using it.

In practice, this means we cannot offer the 14-day withdrawal for premium that has been used, because the service is delivered immediately upon purchase. If you believe you were misled about what premium includes, contact us and we will review your case.

To request a refund, message us through our support server or email [email protected]. Include your Discord user ID, which subscription you are asking about, and the reason for the request.

We will ask you to confirm you are the account owner before acting, so we do not issue refunds to the wrong person. Subscription and payment records are held by Discord, and we may need to work with them to process a refund.

We review refund requests within a few business days. If we approve a refund, the money is returned to your original payment method through Discord's payment system.

Depending on your payment provider, the refund may take 5 to 10 business days to appear in your account. We will confirm by email or in the support server once the refund is processed.

We may update this Refund Policy from time to time. We will update the "Last updated" date at the top of this page whenever we make changes.

If you have questions about refunds, reach us through our support server or by emailing [email protected].